A commitment to quality, ISO 9001 certified.
ISO 9001 certified since 2012, the Cogestim group runs its property management, condominium and brokerage services with a commitment to continuous improvement.
A quality approach in place for more than ten years.
The Cogestim group has been ISO 9001 certified since 2012 for its property management and condominium services, with the certification extended to brokerage in 2017.
Cogestim has implemented an effective quality management system (QMS) that allows the company to continuously challenge its core and support processes.
This approach relies on several continuous improvement tools: incident management, internal and external audits, satisfaction surveys, as well as performance indicators and risk management. Listening to client expectations is at the heart of our QMS, and so is listening to our employees.
A responsibility that goes beyond certification alone.
Our corporate social responsibility (CSR) translates into concrete commitments on environmental, social and governance (ESG) criteria.
Our commitments are set out in detail in our ESG charter.
Quality built day after day.
The quality team works with every business unit, from writing processes to keeping them up to date.
Support
The quality team helps each unit describe and apply its processes.
Training
Employees are trained in the processes specific to their work.
Improvement
Each process is reviewed and adjusted as practices or expectations change.
A dedicated quality contact.
As the group's Quality Manager, Tatiana Nicoud leads the quality approach and supports the teams in applying it.
Tatiana Nicoud · Quality Manager
Your questions about our quality approach.
Can't find your question? Our quality team will answer you directly.
Briefly tell us about your request. The Cogestim quality department will get back to you.
Contact the quality department
A question about our ISO 9001 certification or our CSR approach? Our team will get back to you quickly.